Effective from: May 2025
1. About Us
Figure Eleven Systems Limited is a UK-based company specialising in the sale of firearms, ammunition, and associated equipment. We operate in full compliance with UK law and only sell restricted items (firearms, moderators, ammunition) face-to-face, to customers who hold the correct legal documentation.
2. Ordering Restricted Goods
We sell restricted items including firearms, ammunition, and moderators in line with UK firearms regulations.
- Face-to-Face Sales Only: These items cannot be shipped. All sales must be completed in person at our premises, a mutually agreed 3rd party location or through a registered firearms dealer (RFD) transfer.
- Required Documentation: You must present valid proof that you are legally entitled to purchase restricted items. This includes your firearms or shotgun certificate, or other documentation as required by UK law.
- No Certificate, No Sale: If you cannot produce valid certification at the time of collection, the sale will not be completed and may be subject to a cancellation fee.
3. Payment Policy
- Payment Upfront: No orders are shipped or processed until full payment has been received.
- Accepted Payment Methods: We accept credit/debit card payments and direct bank transfers.
- Deposits: For certain custom or international orders (see Section 7), we may take a non-refundable deposit of 20% of the order value.
4. Shipping & Delivery (UK Orders)
- General Goods: Items that are not classed as restricted can be shipped directly to your UK address.
- Restricted Goods: Firearms, ammunition, and moderators must be collected in person or transferred to another RFD for collection.
- Shipping Times: We aim to dispatch all eligible items within 2–3 working days after receiving full payment.
- Delays: Occasionally, deliveries may be delayed due to high demand, supply chain issues, or legal checks. We'll keep you informed if this happens.
5. Refunds & Returns
We want you to be happy with your purchase, but we understand that sometimes things go wrong.
- Non-Faulty Goods: If you change your mind, you can return items (excluding ammunition and made-to-order/custom items) within 14 days of receipt for a refund or exchange. Items must be unused, in original packaging, and returned at your expense.
- Faulty Goods: If the item is damaged or faulty, contact us within 7 days. We'll either repair, replace, or refund depending on the issue.
- Restricted Items: Returns on restricted items (firearms, ammunition, moderators) are not accepted unless the item is faulty or we've made a mistake.
- Custom & International Orders: These are non-refundable unless faulty.
6. Cancellations
If you want to cancel an order, contact us as soon as possible. Orders that have already been shipped or prepared for collection (especially restricted items) may not be eligible for cancellation. Deposits for custom or international orders are non-refundable.
7. International Orders & US Imports
We offer a US import service for eligible items.
- How It Works: You place an order with us, and we consolidate multiple international shipments into one to save on cost.
- Shipping Fee: £39 flat fee or free for orders over £2,000.
- Consolidated Shipping: This method means that delivery times can vary and are not guaranteed. Delays are common and expected.
- Deposit Required: A 20% deposit is required to begin the process. This deposit is non-refundable once the order is confirmed and signed for.
- Signature Confirmation: All international orders must be signed off through our online system before import. This confirms that you accept the terms, including pricing and expected delays.
8. Age Restrictions
You must be 18 or over to purchase any firearms, ammunition, or other age-restricted items. We reserve the right to verify your age using government-issued ID or your firearms certificate.
9. Legal Compliance
You must ensure that any goods you purchase from us are used in accordance with UK law. Figure Eleven Systems Limited accepts no responsibility for misuse of products or failure to comply with licensing laws.
10. Liability
We are not liable for any loss or damage caused by:
- Delays in shipping or customs processing
- Misuse of goods
- Failure to provide valid documentation
- Use of products not in accordance with their intended purpose
11. Changes to Terms
These terms may be updated from time to time. Any changes will be posted on our website. Your continued use of our services indicates acceptance of the updated terms.
12. Contact Us
If you have any questions, feel free to get in touch:
Email: [email protected]
Phone: 0330 043 4867
Address: Surrey, UK (exact operating address not published publicly)